Last Updated: April 4, 2026

Welcome to UNION CLEANING APPLIANCE (referred to as “this Website,” “we,” “us,” “our,” or “UNION CLEANING APPLIANCE”). These Terms of Service (hereinafter referred to as the “Terms”) govern your use of this Website and your purchase of products through this Website.

Please read these Terms carefully before using this Website or placing an order. By accessing this Website, registering an account, or placing an order, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use this Website or place an order.

1. About These Terms

1.1 These Terms apply to the legal relationship between you as a user (hereinafter referred to as “you” or “customer”) and us regarding your use of this Website and purchase of products.

1.2 We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and material changes may be notified to you via a website pop-up or email. The revised Terms will take effect on the date of publication, and your continued use of this Website constitutes your acceptance of the changed Terms.

1.3 In addition to these Terms, our Privacy Policy also applies to your use of this Website. Please read it carefully.

2. Account Registration and Security

2.1 Registration Process

Registering on this Website is very simple. When you make your first purchase, the system will guide you through the registration process. You will need to provide the following registration information:

• Full name
• Email address
• Phone number
• Shipping address

By confirming your registration, you agree to the terms of our Privacy Policy.

2.2 Registration Eligibility

When using this Website, you must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. If you do not have such qualifications (e.g., minors under the age of 18), please do not use this Website. You are solely responsible for any legal consequences arising from your lack of eligibility.

2.3 Truthfulness of Information

You promise to provide only truthful, accurate, complete, and up-to-date information. You guarantee the authenticity of all information provided through this Website and assume civil and criminal liability for any issues arising from the provision of false information. If your information changes, you are obligated to update it promptly.

2.4 Information Verification

We reserve the right to use all effective and possible means to verify your identity and may request additional relevant data or documents to verify your personal information.

2.5 Login Credential Security

You are solely responsible for the security and confidentiality of your login password and for any activities conducted through your account. We strongly recommend that you:

• Treat your login information with the highest level of confidentiality;
• Do not use easily guessable information such as names, phone numbers, or dates of birth as passwords;
• Log out of your account after each session.

You acknowledge and agree that any actions taken through your account will be your sole responsibility.

2.6 Violation Handling

At the first sign of any illegal activity or violation of these Terms, we reserve the right, in our sole discretion, to reject, temporarily suspend, or permanently cancel your registration without prior notice, and may take other measures we deem necessary.

3. Communications and Marketing

3.1 By accepting these Terms, you authorize us to use your phone number, email address, or SMS to send you order-related notifications, including but not limited to:

• Order confirmation
• Payment confirmation
• Shipping notification
• Delivery status updates

3.2 Your email address will also be used to provide you with promotional information, new product recommendations, and special offers related to UNION CLEANING APPLIANCE.

3.3 Opt-Out Right: If you no longer wish to receive marketing communications, you may click the “unsubscribe” link at the bottom of any marketing email or opt out in your account settings. After opting out, you will still receive order-related necessary notifications.

4. Obligations for Proper Use of This Website

4.1 Prohibited Actions

By accessing this Website, you agree not to:

• a) Use this Website or any of its content for any illegal purpose other than as specified in these Terms;
• b) Insert, upload, or transmit any illegal, obscene, defamatory, pornographic, or third-party rights-infringing content;
• c) Violate any applicable laws or regulations;
• d) Insert, upload, or transmit any content containing viruses, malware, trojans, or other harmful code that may damage or interfere with the normal operation of this Website or third-party networks, systems, or devices.

4.2 Prohibited Activities

Additionally, you are prohibited from using any service or product on this Website to engage in the following activities:

• a) Unauthorized access to another computer, server, or network;
• b) Interfering with services, servers, or computer networks in any illegal manner;
• c) Circumventing any authentication or security systems;
• d) Secretly monitoring third parties;
• e) Unauthorized access to other users’ usernames, passwords, or confidential information;
• f) Unauthorized access to financial information such as credit card numbers or bank account details.

4.3 Consequences of Violation

We reserve the right to temporarily suspend, block, or delete any user registration without prior notice and may notify relevant authorities.

5. Intellectual and Industrial Property Rights

5.1 All content on this Website is the exclusive property of UNION CLEANING APPLIANCE or its licensors and is protected by copyright, trademark, and other intellectual property laws. This content includes, but is not limited to:

• Text, graphics, logos, drawings, photographs
• Digital downloads, videos, software
• Trademarks, patents, trade dress
• Website design, layout, and structure

5.2 Prohibited Actions: Without our explicit written authorization, you may not:

• Copy, distribute, modify, or publicly display any content of this Website;
• Create derivative works or reverse engineer;
• Analyze, scrape, or extract website composition and data in any manner;
• Disclose unauthorized access information to third parties.

5.3 Any unauthorized use of this Website’s materials violates intellectual property laws, and we reserve the right to pursue legal action.

6. Product Information and Pricing

6.1 Product Descriptions

We strive to ensure the accuracy of product descriptions, images, specifications, and other information on this Website. However, we do not guarantee that all information is completely error-free, complete, or up-to-date. Product images are for reference only; actual products may differ slightly from images.

6.2 Pricing

All product prices are as shown at checkout on this Website. We reserve the right to change prices at any time, but changes will not affect confirmed orders.

6.3 Taxes and Duties

• Displayed prices may not include VAT or other sales taxes. If applicable, taxes will be listed separately at checkout.
• For international orders, you may be responsible for import duties, customs fees, and taxes levied by the destination country. These fees are your responsibility, and we cannot predict their amount. We recommend contacting your local customs office for more information before ordering.

6.4 Product Suitability

We warrant that products conform to their stated intended use but do not warrant that products are suitable for your specific, non-stated purposes. You are responsible for confirming that the product meets your needs before purchasing.

7. Purchases, Payments, and Orders

7.1 Order Formation

All content on this Website constitutes an “invitation to treat,” not an offer. When you place an order, you are making an “offer” to purchase products from us. After receiving your order, we will send you an email confirming receipt of the order, but this does not mean we have accepted your order.

7.2 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product out of stock;
• Pricing error;
• Payment failure or suspected fraud;
• Inability to ship to the address provided.

When we send you a shipping confirmation email, we will be deemed to have accepted your order, and at that time, a purchase contract between you and us will be formed.

7.3 Payment Methods

We accept the following payment methods:

• PayPal
• Credit Cards (Visa, Mastercard, American Express, etc.)
• Apple Pay
• Google Pay

All payments are processed through secure, encrypted payment gateways. We do not store complete credit card information on our servers.

7.4 Payment Approval

For credit card payments, orders are subject to approval by your issuing bank or payment service provider. If your payment is not approved, we are not responsible for any loss or delay.

7.5 Order Completion

Once an order is formally confirmed (i.e., you have accepted these Terms and completed the checkout process), we will send you an email confirming the purchase details. After order completion, you cannot change the payment method or shipping address.

7.6 Order Cancellation

You may contact us to cancel your order before it has been shipped. If the order has already been shipped, please follow the return and exchange process in Section 9.

8. Shipping and Delivery

8.1 Shipping Coverage

We ship to many countries and regions worldwide. Please confirm available shipping destinations at checkout.

8.2 Delivery Time

Displayed delivery times are estimates only and not guaranteed. Actual delivery times may be affected by customs clearance, weather, holidays, carrier delays, and other factors. The maximum delivery time will be provided at the time of purchase and typically begins only after payment approval.

8.3 Shipping Fees

Shipping fees will be calculated and displayed at checkout based on your selected shipping method and destination.

8.4 Delivery Process

We are committed to delivering products in perfect condition to the address you specify. Delivery times are Monday through Friday (excluding holidays). For special delivery requests (e.g., morning/afternoon delivery), please contact our customer service after placing your order.

8.5 Receipt Requirements

When receiving products, you or your authorized representative (must be at least 18 years old) must be present and present a valid identification document. Before signing, please inspect the shipment:

• Check that the packaging is intact
• Verify that the product matches your order
• Check for obvious damage to the product

If you find any issues, please refuse delivery immediately and contact our customer service.

8.6 Risk Transfer

When products are handed over to the carrier (such as DHL, FedEx, UPS, USPS, etc.), the risk of loss or damage to the products transfers to you. If damage occurs during shipping, please note it at the time of signing and immediately contact the carrier and us.

8.7 Failed Delivery

If delivery cannot be completed due to:

• You or your authorized representative not being present at the delivery location
• Incorrect or incomplete address provided by you
• Your refusal to accept delivery

The carrier will make subsequent delivery attempts. If multiple delivery attempts fail, the product will be returned, the order may be canceled, and a refund will be processed in accordance with Section 9.

8.8 Delivery Delays

We are not responsible for delivery delays beyond our reasonable control (such as customs clearance, natural disasters, strikes, pandemics, etc.). However, if an order has left our warehouse within the agreed timeframe and is delayed solely due to the above reasons, we shall not be liable for compensation.

8.9 Authorization Restrictions

We do not authorize any carrier or distributor to:

• Enter your residence
• Deliver through abnormal means (e.g., hoisting through windows)
• Open product packaging before you sign for it
• Deliver to minors or persons without identification documents
• Test or试用 products

9. Returns, Exchanges, and Refund Policy

9.1 Right of Withdrawal (Right of Return)

If you are not satisfied with a purchased product, you have a 7-day right of return, calculated from the date you receive the product.

Return Conditions:

• The product must be unused, unwashed, and undamaged;
• The product must retain its original packaging and all labels;
• The product must include all accessories, instruction manuals, and the original invoice/delivery note;
• The product must not belong to a non-returnable category (such as final clearance items; if applicable, this will be noted on the product page).

Return Process:

1. Contact us via email at airon.zheng@shsz-union.com with your order number and reason for return;
2. We will provide you with a Return Authorization and return address;
3. You ship the product back to us and bear the return shipping costs (unless the product has quality issues);
4. After we receive and inspect the product, we will process the refund within 7-14 business days.

9.2 Exchange for Quality Issues

If the product received has manufacturing defects or quality issues:

• Please contact us with your order number, a description of the issue, and photographic evidence;
• We will arrange for a free return or exchange and bear the return shipping costs;
• If an exchange is not possible (e.g., product discontinued), we will issue a full refund.

9.3 Incorrect Shipment

If the product received does not match the product you ordered:

• Please contact us immediately;
• We will arrange for the return of the incorrect product and resend the correct product at our expense.

9.4 Shipping Damage

If the product is damaged during shipping:

• Please refuse delivery immediately at the time of signing;
• If already signed for, please take photos and contact us immediately (within 48 hours);
• We will arrange for a return, exchange, or refund.

9.5 Refund Method

Refunds will be issued back to your original payment account (PayPal, Credit Card, Apple Pay, or Google Pay). The actual time of receipt depends on your issuing bank or payment service provider, typically 3-14 business days.

9.6 Return Refusal

If returned products do not meet the return conditions (e.g., used, damaged packaging, missing accessories), we reserve the right to refuse the return or deduct a portion of the refund.

10. Warranty and Limitation of Liability

10.1 Product Warranty

Our products come with a [12-month] warranty, calculated from the date you receive the product. The warranty covers manufacturing defects under normal use.

The warranty does not cover:

• Damage caused by accident, abuse, or improper use;
• Normal wear and tear;
• Unauthorized repairs or modifications;
• Failure to follow product instructions;
• Damage caused by natural disasters (such as floods, fires, lightning strikes).

10.2 Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or punitive damages, including but not limited to lost profits, data loss, or goodwill damage;
• Our total liability to you for any claim arising out of or relating to your purchase or use of products shall not exceed the amount you paid for the product.

10.3 Force Majeure

We shall not be liable for delays or non-performance caused by events beyond our reasonable control. These events include, but are not limited to: natural disasters, war, terrorist attacks, strikes, work stoppages, government actions, pandemics, customs delays, supplier issues, telecommunications network failures, etc.

11. Product Dimensions and Suitability

11.1 Dimension Verification: Verification of product dimension suitability is your responsibility. You must ensure that the product fits within the spatial constraints of the delivery location (such as doorway width, stair dimensions, elevator capacity, etc.).

11.2 Installation and Use: We are not responsible for product installation, assembly, or setup. If needed, please refer to the accompanying instructions or contact a professional for installation.

11.3 Application Responsibility: You are solely responsible for the final application and use of the product. We shall not be liable for any damages resulting from improper use of the product.

12. Security Procedures

12.1 Security Measures: We employ industry-leading security measures to protect your information. The payment process is conducted through secure servers using SSL (Secure Sockets Layer) protocol encryption.

12.2 Encrypted Transmission: The SSL protocol ensures:

• Data you submit is transmitted only to our secure servers and cannot be intercepted by third parties;
• Data in transit is encrypted, preventing reading or tampering by third parties.

12.3 Security Verification: The padlock icon in your browser’s address bar indicates that the current connection is secure.

12.4 Order Review: To ensure your security, if there are unusual discrepancies between registration and payment information, we may contact you to verify data before approving the order. If you fail to provide required information and documents within the requested timeframe, the relevant order may be canceled.

12.5 Security Tool Recommendations: We recommend using up-to-date secure browsers and antivirus software, and keeping your operating system updated when accessing this Website.

13. Third-Party Links and Disclaimers

13.1 Third-Party Links

Some links on this Website may direct you to third-party websites not operated by us. These websites are not under our control, and we are not responsible for their content, privacy policies, or practices. You access these websites at your own risk.

13.2 Product Availability

Product availability is as shown on this Website. If a product is out of stock and cannot be replenished, it will be removed from the Website. We are not responsible for any losses caused by product unavailability.

13.3 Information Accuracy

We are not responsible for any losses caused by inaccuracies or omissions in product information (including but not limited to descriptions, images, videos, specifications).

13.4 Website Availability

Access to this Website depends on multiple factors, including your network connection, device performance, server status, etc. We are not responsible for inability to access this Website due to causes beyond our control (such as telecommunications network failures, device incompatibility, etc.).

13.5 Viruses and Malware

We do not guarantee that this Website is completely free of viruses, malware, or other harmful code. You are responsible for using appropriate protection measures (such as antivirus software). We are not responsible for any device damage resulting from accessing this Website.

13.6 Negotiation Responsibility

Any negotiations or transactions you enter into with third parties (such as carriers, payment service providers) after purchasing products through this Website are at your sole risk and responsibility.

14. Indemnification

You agree to indemnify, defend, and hold harmless UNION CLEANING APPLIANCE and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of this Website or products;
• Your infringement of any third-party rights (including intellectual property or privacy rights);
• Your provision of false or inaccurate information.

15. Governing Law and Dispute Resolution

15.1 Governing Law: The interpretation, validity, and performance of these Terms shall be governed by the laws of the People’s Republic of China, without regard to its conflict of law principles.

15.2 Dispute Resolution: Any dispute arising out of or relating to these Terms or your use of this Website shall first be resolved through good faith negotiations. If negotiation fails, both parties agree to submit the dispute to the competent court in Suzhou City, Jiangsu Province, China for litigation.

15.3 Consumer Protection: If you are located in the European Union or another region with mandatory consumer protection laws, these Terms do not limit the rights you have under local laws.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of this Website.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The parties shall endeavor to replace the invalid provision with a valid and enforceable provision that achieves the parties’ original intent.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Only a written waiver shall be legally effective.

16.4 Updates to Terms

Before purchasing a product, you must carefully read the description and technical specifications on the product page. If you have any questions, please contact our customer service.

16.5 Assignment

You may not assign any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time to any affiliate or successor.

17. Customer Service

If you have any questions about these Terms or need to resolve any issues related to orders or products, please contact us using the information below:

Contact Method	Information
Email	airon.zheng@shsz-union.com
Mailing Address	No. 418 Ping’an Road, Linhu Town, Wuzhong District, Suzhou City, Jiangsu Province, China
Response Time	We will respond to your inquiry within 1-2 business days