Last Updated: April 4, 2026
Welcome to UNION CLEANING APPLIANCE (referred to as “this Website,” “we,” “us,” or “our”). We understand the importance of your privacy, especially when you visit our website from around the world. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We strictly comply with relevant laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection Law of the People’s Republic of China (PIPL).
- Information We Collect
To provide you with product sales, order processing, and shipping services, we need to collect and process your personal information. This information falls into the following categories:
1.1 Information You Provide Directly
- Account Information: When you register for an account, we may collect your name, email address, phone number, and login password.
- Order Information: Information necessary to complete a transaction, including recipient name, full address, phone number, product preferences, and financial information required for payment.
- Communication Records: When you contact customer service via email, live chat, or contact forms, we retain records of your communications.
1.2 Automatically Collected Technical Information
- Device and Log Information: When you visit this Website, our servers automatically record your IP address, browser type, operating system, access time, and your clickstream activity on the Website.
- Cookies and Tracking Technologies: We use cookies to manage your shopping cart session, remember your language preferences, and analyze website traffic. For more information on how to manage cookies, please refer to the “Cookie Policy” section of this policy.
- Referral Traffic: To optimize our marketing channels, we may collect information about which website you came from.
- How We Use Your Information
We strictly adhere to the principle of “data minimization” and only use your data when necessary:
- Fulfilling Contracts: Processing your orders, confirming payments, arranging international shipping, and handling returns and refunds.
- Customer Service: Responding to your inquiries, providing order status updates, and resolving after-sales issues.
- Marketing Promotions: Sending you emails or SMS messages containing new product recommendations and promotional offers only with your explicit consent. You can unsubscribe at any time using the link at the bottom of any marketing email.
- Security and Risk Control: Detecting, investigating, and preventing fraudulent activities, security threats, or illegal activities.
- Legal Compliance: Fulfilling applicable legal obligations, such as tax reporting, customs clearance, and anti-money laundering efforts.
- Information Sharing and Cross-Border Transfer
Because we engage in cross-border trade, your information inevitably flows globally. We share your information only in the following specific and necessary circumstances:
3.1 International Shipping Partners
To deliver products from our warehouse to you, we must share your name, address, and phone number with carriers (such as DHL, FedEx, UPS, USPS, and local postal services). The specific shipping carrier will be selected based on your order destination and product type.
3.2 Payment Service Providers
We process your transactions through the following payment methods:
- PayPal: When you choose PayPal, your payment information is processed directly by PayPal (based in the United States). Please refer to PayPal’s Privacy Policy.
- Credit Cards: Credit card payments are processed through PCI DSS-compliant payment gateways. We do not store your complete credit card number.
- Apple Pay: If you use Apple Pay, payment information is processed by Apple Inc. We cannot access your credit card details.
- Google Pay: If you use Google Pay, payment information is processed by Google LLC. We only receive payment completion status.
The above payment service providers may transfer your payment information to servers in the United States or other countries.
3.3 Analytics and Marketing
We use tools such as Google Analytics to analyze website traffic. These tools may collect your anonymous browsing behavior through cookies. Some data may be transferred to servers in the United States.
3.4 Website Hosting Service Provider
This Website is hosted by Hostinger with the following server configuration:
- Server Name: server1167
- Primary Server Location: North America, USA (Arizona)
- Backup Server Location: Boston, Massachusetts, USA
When you visit this Website, your information may be transferred to and stored at the above server locations.
3.5 Legal and Security
We may share information with law enforcement agencies if we believe disclosure is necessary to comply with legal processes, protect user safety, or investigate fraud.
Cross-Border Transfer Statement:
Because we use hosting services provided by Hostinger, your personal information will be transferred to and stored in the United States (specifically in Arizona and Boston). Additionally, the payment methods you choose (PayPal, Apple Pay, Google Pay) may involve the transfer of your data to the United States or other countries. Data protection laws in the United States may differ from those in your country. Hostinger and major payment service providers have signed the EU Commission’s Standard Contractual Clauses (SCCs) and strictly comply with GDPR requirements regarding data transfers. We ensure your data receives equivalent protection through legal mechanisms.
- Cookie Policy
This Website uses cookies to enhance your shopping experience. By continuing to use this Website, you agree to our use of cookies as described in this policy.
The types of cookies we use include:
- Necessary Cookies: These are essential for the website to function properly, maintaining your shopping cart and ensuring security.
- Preference Cookies: These remember your language and currency preferences.
- Analytics Cookies: These help us count visitors and understand user behavior to improve the website (such as Google Analytics).
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the normal use of the checkout process.
- Data Security and Retention
- Security Measures: We use Transport Layer Security (TLS) protocol to encrypt data you submit and implement strict access controls on our internal databases. Hostinger, as our hosting service provider, also implements industry-standard security measures for its networks and facilities. All online payments are processed through PCI DSS-compliant payment gateways.
- Data Retention: We will retain your information as long as you maintain an account or as necessary to fulfill legal obligations (such as tax record requirements). Typically, order data will be kept for 7 years to comply with tax audit requirements. You may request deletion of your account information at any time.
- Your Privacy Rights
Depending on the laws of your location (such as the EU GDPR or California CCPA), you have the following rights regarding your personal information:
- Right to Know: To understand how we collect and use your data.
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To correct inaccurate or incomplete personal information.
- Right to Erasure: To request deletion of your account and personal data.
- Right to Restrict Processing: To temporarily stop processing of your data.
- Right to Data Portability: To obtain your personal data in a structured, machine-readable format.
- Right to Opt-Out of Marketing: To unsubscribe from marketing communications.
How to Exercise Your Rights:
Please contact us at airon.zheng@shsz-union.com. We will respond to your request within 30 days. If you are located in the EU, you also have the right to lodge a complaint with your local data protection supervisory authority.
- Children’s Privacy
Our Website is not directed to children under the age of 16, and we do not sell children’s products. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes (such as changes to the purpose of data processing) will be notified to you via a website pop-up or email.
- 고객문의
If you have any questions about this Privacy Policy or discover a risk of data breach, please contact us:
- Email: airon.zheng@shsz-union.com
- Mailing Address: No. 418 Ping’an Road, Linhu Town, Wuzhong District, Suzhou City, Jiangsu Province, China